Terms of Service

1. Orders for parts

Parts are listed for one specific phone model — it is your responsibility to confirm compatibility before ordering. Stock levels are live; if an item sells out we will contact you to adjust or refund the order. Prices are shown and charged in USD.

2. Repair service (ship-in)

Estimates are valid for the period shown on your estimate page. Paying an estimate locks in that price and starts the repair. You agree to:

• Back up your data and turn off Find My iPhone (or similar locks) before shipping — repairs can require a factory reset in rare cases.
• Remove your case, SIM card, and accessories — ship only the phone.
• Stop charging and contact us before shipping if the battery is swollen or hot.
• Ship the device with tracking and keep the receipt until repair is confirmed.

3. Data & privacy

Your data is your responsibility. Grayboy Repair is not liable for data loss, accounts locked by forgotten passwords or activation locks, or any loss of use while a device is being repaired. We only access a device as far as needed to complete the repair and quality checks.

4. Payment

Payments are processed at checkout. Until a live payment provider is connected, checkout runs in simulation mode and no real money moves. Repair orders are charged when you approve the estimate; parts orders are charged at checkout.

5. Shipping

Shipping is calculated by package weight at checkout (live carrier rates when available, otherwise a standard weight-based rate). Orders over $75 ship free. Risk of loss passes to the carrier once a package is handed over with tracking.

6. Warranty & returns

Parts carry a 90-day warranty against defects. Repairs are warranted for the same period against failure of the replaced part. Contact us within the warranty window and we will make it right — repair, replace, or refund.

7. Questions

Call (435) 225-4301 or email support@grayboyrepair.com — we answer fast.